AI voice agents answer calls, resolve requests, and book appointments with natural, real-time conversation. CYDATA designs and builds voice AI systems that handle real telephony at real scale — with the latency, reliability, and escalation paths that production demands.
A convincing voice agent is an engineering achievement, not a prompt. Speech recognition, turn-taking, orchestration, and synthesis must work together in milliseconds — and know when to hand over to a human.
Streaming transcription tuned for phone audio, accents, and domain vocabulary — accurate understanding even on noisy lines.
Conversation logic grounded in your business systems: looking up orders, checking availability, and completing actions — not just answering questions.
Low-latency, natural-sounding voices with appropriate pacing and tone, streamed incrementally so callers never wait in silence.
SIP trunking, call routing, and integration with your existing contact-centre platform, CRM, and ticketing systems.
End-to-end streaming pipelines engineered for sub-second response times, with interruption handling that lets callers speak naturally.
Confidence-based escalation to live agents with full conversation context and transcripts — no caller ever repeats themselves.
We start with your call data: real recordings and transcripts define the intents the agent must handle. From there we build iteratively — conversation design, telephony integration, and evaluation against live traffic — with measurable containment and satisfaction targets before full rollout. Voice agents connect to the same governed data platforms behind our RAG systems, so spoken answers stay consistent with your documented knowledge.
From after-hours call answering to full contact-centre augmentation, CYDATA delivers voice agents your customers can talk to — and your team can trust.